POND & PUMP CO.
Delivery information
Standard delivery is included in displayed prices for eligible ordinary UK mainland addresses. Check your item’s estimate and destination before ordering.
What is included
The displayed item price includes standard delivery to an eligible ordinary UK mainland address. The basket adds those displayed prices; it does not add another standard delivery fee for that service. Prices include any applicable taxes. This is not a promise of free delivery to every UK postcode.
Scottish Highlands and remote postcodes, Northern Ireland, islands and other destinations outside the standard service area require an advance delivery quote and availability check. Please contact info@pondandpump.co.uk before paying. We must confirm eligibility, the complete price and any different delivery timing before an order is accepted. We do not take payment and then impose an undisclosed surcharge.
Estimated delivery times
- Most products: 3–5 working days.
- Blagdon Fresh Start 250 ml: 5–7 working days.
- Genuine Hozelock 24 W and 36 W replacement UV lamps: 5–10 working days.
Working days are Monday to Friday, excluding relevant bank holidays. These are estimated arrival windows, not guaranteed dates, and start from order acceptance. Stock, handling time and the delivery address must be checked before we accept the order. The product page and order confirmation must show any longer agreed estimate. If a delivery is needed for a particular date, contact us before ordering.
Orders with more than one parcel
We source from established UK suppliers, who may dispatch directly to you. Different items can therefore arrive on different days, in separate parcels and in supplier or manufacturer packaging. Split dispatch does not add a standard delivery charge for an eligible mainland order. We will provide the tracking information available for each parcel and explain which items it covers.
Address and delivery problems
Check your delivery details before payment and tell us promptly about mistakes. A change may not be possible once a parcel has been dispatched. Contact info@pondandpump.co.uk if tracking stops, a parcel is missing or an item arrives damaged or incorrect. Keep packaging and photographs if practical, as they can help us investigate. There is no short reporting deadline that removes your statutory rights.
Pond & Pump Co. remains responsible for resolving your order with you; you do not have to negotiate a remedy with the dispatching retailer or courier. Goods remain our responsibility until delivered to you or a person you nominate, subject to your legal rights.
If delivery is delayed
We will explain a known delay and the available options. Unless a different period is agreed, goods must be delivered within 30 days of the contract. Your rights may include setting an appropriate further delivery deadline or ending the contract and receiving a refund, including where an essential agreed deadline is missed. Contact us so we can resolve the situation promptly.